STRATHAM, N.H. — NextChoice, the Smart Self-Service company, has announced that Giant Eagle has taken delivery of its intelligent self-service kiosk ordering system.
Powered by new IBM AnyPlace Kiosks, NextChoice's flagship NextWave Intelligent Self-Service software suite is allowing customers in more than 30 Giant Eagle GetGo stores to place orders directly at the sandwich counter, significantly reducing lines and waiting time, while simultaneously allowing customers to shop in the store for additional grocery items.
"We are pleased with the results thus far," said Jon Fischer, business area director of Giant Eagle retail operations. "By integrating into our IBM point of sale, NextChoice enables us to efficiently produce the right amount and variety of products to best meet customers' needs. In addition, we gain greater central management of our own promotions and menu design, enabling us to more quickly bring new initiatives to market."
The NextChoice Self-Service offering unifies customer ordering and payment with the collection and management of customer transaction data and preferences into one fully integrated, centralized solution platform.
"This is an excellent example of NextChoice working with leading technology companies like IBM to deliver solutions that help our mutual clients win in the marketplace," said Dick Andersen, chief executive of NextChoice. "It's all about providing client value, about providing integrated offerings that help them enhance the buying experience for customers patronizing their stores."
