JERICHO, N.Y. — Incentient, a provider of self-service technology for the hospitality industry, today announced the launch of SmartTouch, a glass touchscreen panel with proprietary software that allows hotel guests in-room access to a full range of guest services without human intervention.
 
According to a news release, guests can use the system to order room service, schedule spa services, have their car retrieved from valet parking, or request services such as reservations at hotel-recommended restaurants, bell services, housekeeping and laundry pick-up. Guests are provided real-time updates on the status of their service requests.
 
The SmartTouch wireless glass panel is placed in the hotel room and offers rotating images of the hotel, selected food offerings based on time of day and an entire suite of services. Completely multilingual, the entire application can switch to the guest’s requested language with a touch of the screen.
 
The patent-pending operating environment requires no installation or disruption in the hotel room, and the system is a completely noninvasive, plug-and-play technology, according to the release. The screens service offerings and look and feel can be fully customized to match unique hotel brands.
 
“Hotel operators are being asked to provide an increasing number of guest services with fewer personnel,” said Jennifer Martucci, co-founder of Incentient. “Without systemic change, guests experience frustrations from hold times, unavailable personnel, language barriers and slow service, resulting in unfulfilled expectations. Incentient technology allows the hotel to increase service throughput to guests in these circumstances.”