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Premium Reports |
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2009 Self-Service Survey:
Customer Perspectives on Self-Service Technology
See Table of Contents
The 2009 Self-Service Consumer Survey is a complete refresh and update of our hugely popular 2007 edition.
This all-new exclusive report includes:
- Double the responses (1,000) from the previous version, collected by an independent survey company.
- Commentaries by CEOs and other executives from the biggest names in self-service
- More than 60 charts and graphs
- Detailed cross-demographic analysis
This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.
SSKA Member Discount 20%
Click here to purchase |
Restaurant Self-Service
5 Ways Kiosks Can Improve Efficiency and Customer Satisfaction
See Table of Contents
No one likes to wait in line. After all, time is one thing we can never get back once it is gone. It is maddening to stand in a line held up by a customer asking too many questions or a counter person taking orders slowly. But until recently, such headaches were accepted as a necessary evil.
In this report, we explore five ways kiosks can improve efficiency, increase customer satisfaction, and boost your bottom line.
- Become skilled at using self-service kiosks to ensure order accuracy for every customer, every time.
- Learn how to put your employees to better use by leaving the order-taking to the machines.
- Find out how kiosk capabilities can help cut your training time - and costs - in half.
- Discover how to enhance your brand’s image by employing the latest in self-service technology.
- Get tips on rejuvenating your customer’s experience by making the self-service process easier and more efficient.
SSKA Member Discount 20%
Click here to purchase |
Self-Service Survey:
Customer Perspectives on Self-Service Technology
See Table of Contents
This all-new exclusive report includes:
- Survey results from over 500 consumers
- Expert commentary and analysis
- More than 35 charts and graphs
- Bonus CD - Includes all charts and graphs in PowerPoint format
This special report lets you into the minds of consumers to discover how they really feel about kiosks, self-checkout and other types of self-service. Find out what works, what doesn’t, and what makes the difference between a device that helps your business and one that just gathers dust.
SSKA Member Discount 20%
Click here to purchase |
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Testimonials
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"I'm very happy to be a part of the Self-Service & Kiosk Association. As a kiosk deployer, we enjoy working together with other deployer members to share experiences and establish industry standards."
Gregg Kaplan
President & COO
Coinstar, Inc.
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