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Frequently Asked Questions |
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What is self-service?
Self-service is simply the act of serving yourself. Organizations are using self-service technology to allow customers to help themselves. Examples include scanning your own groceries, printing a boarding pass, printing photos and renting a DVD from an automated vending machine. Self-service extends to websites and call centers, but for the purposes of this organization, is limited to technology used outside the home to interact with an organization.
What's a kiosk?
An electronic kiosk houses a computer terminal that employs kiosk software with a simple graphical user interface (GUI) to allow users to obtain information or conduct a transaction while preventing users from accessing system functions. Kiosks may store data locally, or retrieve it from a network. Kiosks commonly include a touch screen, but some use keyboards.
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What businesses are using kiosks?
Retail, hospitality (hotels and restaurants), transportation (i.e. - metro and rail, parking), travel (airlines, cruise ships, car rental), banking and financial services, healthcare, gaming, government, education, etc. – virtually every segment of the public and private sectors.
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Why are businesses using kiosks?
Many reasons, but to name a few: improve the customer experience, speed, order/information accuracy and timeliness, and labor savings.
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What are the most popular applications?
Digital photography, product information, airline/hotel check-in, self-checkout, DVD rentals, quick-serve restaurant ordering, bill payment and human resources (both for job applicants and for employee access).
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What is the return on investment (ROI) for a business installing a kiosk
It varies based on the application and intent. Some recoup their costs in a few months; others take longer than a year. Informational kiosks that enhance the customer experience may not be intended to generate revenue or save money.
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What is the benefit of using a kiosk for a consumer?
Many reasons, but to name a few: convenience, giving the consumer a sense of control and increased speed and order accuracy. A growing number of consumers prefer to interact with a machine over a person.
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Is membership company based or individual based?
The majority of the membership is company based, but we do offer individual membership as well.
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What types of companies are members?
Our members deployers and end-users of kiosks in retail, financial services, hospitality and travel, entertainment, human resources, health care, and government (virtually any market segment). We also have manufacturers, resellers and distributors of kiosks and kiosk components as well as those involved in installation, maintenance, publishing, tradeshows, consulting and other industry related services.
What are the benefits of membership?
Please see http://www.selfservice.org/join
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How much does membership cost?
Membership pricing varies by member category and for vendors, by company size. Please see http://www.selfservice.org/join
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What discounts are available to members?
We’re continually developing new relationships to provide discounts to members, but here is a list of what’s currently available:
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What is my discount code for reports?
The discount code is included in your welcome letter after joining the Association. You may also contact us to obtain your code.
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How do I submit press releases?
SSKA Members may submit press releases to pr@selfservice.org.
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Testimonials
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"I'm very happy to be a part of the Self-Service & Kiosk Association. As a kiosk deployer, we enjoy working together with other deployer members to share experiences and establish industry standards."
Gregg Kaplan
President & COO
Coinstar, Inc.
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