Whether it's a survey kiosk or a check-in kiosk, an important facet of any self-service deployment is the ability of the user to input information. Digital touchscreen technology has made it possible for the user to type in his information on a virtual keyboard shown on a touchscreen monitor. Is the high-tech option the best to use, or are old-fashioned tactile keyboards the better choice? Tim Burke, owner of Electronic Art, explains the advantages of each option on an IBM Anyplace kiosk.
