Vanguard needed a self-service application that could be leveraged by both National and Alamo, serving business travelers and vacationing families, respectively. Both types of targeted customers are easily frustrated by long lines, and both are conditioned to use self-service via the airlines' self-check in kiosks.
Vanguard, KIOSK and Nanonation created the first car rental agreement kiosk as a result. Midway through their US deployment of approximately 150 of 300 total kiosks, Vanguard reports success on all objectives.
