October 1, 2005 – Atlanta, GA -- Pro-Tech Kiosks, a leading supplier of Indoor and Outdoor Kiosk solutions, is pleased to announce that Subway has selected Pro-Tech as the global provider of Self-Ordering Kiosks for Customer self-ordering and pre-payment within their chain of 24, 000 Subway stores worldwide.
Subway has installed Pro-Tech Kiosks in a number of Subway stores throughout the United States and in Latin America as a way of improving the customer’s experience by reducing the time customers wait in line, allowing customers to order at their own pace and to customize their sandwich build-up (light mayo, heavy on the olives, extra cheese).
The Kiosks provide an intuitive touchscreen interface with large buttons, enticing graphics/photos of the food options; from fresh subs to salads, as well as a full array of toppings and assorted condiments. A pleasant, and encouraging, voiceover assists the customer with the ordering process, each step of the way.
Customers are able to order quicker, minimize order errors from poor communication, choose from a number of upgrade options (value meal, double meat, extra cheese) and to be able to pay at the Kiosk with their credit or debit card. In addition, the software, text and voiceovers are able to switch to a different language, such as Spanish, with the touch of a single button such that Subway can better serve different demographic markets.
Subway store owners are placing 2-3 Kiosks directly at the front counter and are able to serve more customers in less time, especially during peak hours since the Sandwich Artists are focused on making sandwiches, wraps and salads as opposed to taking orders. The overall experience for the Subway customer and the owner is positive.
Pro-Tech provides (3) types of Self-Ordering Kiosks for Subway. The In-store version, mounted at the front counter is the most popular while the Remote version allows for Kiosks to be placed in “remote†area, like the lobby of an office building, in a hospital, at a sports venue, such that customers can order from Subway via this “virtual†Subway store and arrange for timed pick-up or delivery. The 3rd Kiosk option is for the Drive-Up window whereby the Kiosk accepts customers’ orders and payments ant the drive-up kiosk that automatically adjusts to the height of the car window.
The Subway Self-Ordering Kiosks are designed and manufactured by Pro-Tech and are powered by NexTep Systems software.
Pro-Tech is an Atlanta based manufacturer of Kiosk solutions with 15 years experience in manufacturing and system solutions. For more information on Pro-Tech, visit
www.protechkiosk.com.
Pro-Tech Kiosks
3600A Swiftwater Park Drive
Suwanee, GA 30024
770-271-0048
