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2005: | Oct | Nov | Dec |
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| 12 May | Self-service and the (possible?) recession
 A jittery stock market, a devalued U.S. dollar and skyrocketing gas prices all have retailers on edge. If a recession is looming in the future, how will it affect the self-service industry? Travis K. Kircher offers some assessments and talks to a retail analyst about what costs deployers should and shouldn't cut. |
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| 05 May | If you build it, will they come?
 Having the latest-and-greatest in kiosk technology is fine, but what good are your kiosks if your customers aren't using them? Kirk Nelson, OEM sales director for ArcaTech Systems, shows how to craft a self-service solution that lines up with what consumers really want. |
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| 28 Apr | The lowdown on Microsoft Surface touch tables
 The much-anticipated Microsoft Surface touch table landed at five AT&T stores last week in New York, Atlanta, San Antonio and San Francisco. Alex Richardson, president of the Digital Technology Alliance, reviews the new technology. |
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| 21 Apr | HANDS OFF: Protecting your ATM from fraudsters
 Crooks want to get their grubby fingers on your customers' card data. Uwe Krause, marketing director of banking for Wincor Nixdorf International, shares some of the latest developments in ATM protection devices that can help protect your self-service solutions. |
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| 14 Apr | Self-service and digital signage can co-exist
 The digital signage and self-service industries are rapidly converging. They need not be in competition, as they can supplement each other. James Kruper, president of Analytical Design Solutions Inc., explains how. |
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| 07 Apr | Self-service and the Iceberg Analogy
 A kiosk deployment may appear easy on its face, but you're only seeing the tip of the iceberg. Robert Plante, kiosk programs manager for BMW, shares what past deployments have taught him about what goes on behind the scenes. |
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| 31 Mar | Use self-service — or else ...
Is the time right for airport self-service check-in kiosks to become mandatory? One airline says travelers who refuse to use the kiosks may have to fork over some cash. Travis K. Kircher, editor of SelfService.org, weighs in. |
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| 18 Mar | This is your kiosk ... with no content
 Tim Burke, owner of Electronic Art, reports a close encounter with a blank screen at an airport kiosk. |
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| 04 Mar | Is your self-service solution up to ADA standards?
 The Americans with Disabilities Act (ADA) has changed the way self-service solutions are designed and implemented. What is the ADA and who does it apply to? Derek Fretheim, president of acire, Inc., weighs in. |
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| 19 Feb | Marijuana, slasher movies and self-service kiosks
It's been a crazy month for the self-service industry. Travis K. Kircher, editor of SelfService.org, reviews the latest and talks to an attorney about product liability. |
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| 04 Feb | Embarrassed editor says he's not a crook
A shameful admission from the editor of SelfService.org leads to some interesting lessons about the present state — and perhaps the future — of self-service checkout. |
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| 21 Jan | Why isn't the U.S. adopting EMV technology?
 Tracy Kitten, editor of ATM Marketplace, questions why the United States refuses to join with the rest of the world in its migration to EMV. |
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| 08 Jan | The best (and not so best) of 2007
 Bill Gerba, CEO and co-founder of WireSpring Technologies Inc., looks back at some of the innovative (and not so innovative) self-service projects of 2007. |
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| 02 Jan | Commentary: Where's my cell phone?
Travis K. Kircher, editor of SelfService.org, identifies a valuable lesson he learned from the theft of his brother's cell phone.
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| 17 Dec | Your mobile device - the new boarding pass?
Tim Burke, CEO of Electronic Art, talks about mobile devices and how they could be the boarding pass of the future.
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| 11 Dec | BMW drives sales with informational kiosks
 Robert Plante, BMW kiosk programs manager for BMW of North America, answers 10 questions about one of the self-service industry’s highest-profile deployments. |
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| 04 Dec | A novel customer experience can make a great impact
 James Bickers, editor of Digital Signage Today, explains how customer and product interaction must be special to make a lasting impression.
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| 27 Nov | Five resolutions for self-service projects in 2008
 Joseph Grove, associate publisher of SelfService.org, gives five suggestions for improving self-service deployments.
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| 19 Nov | Kiosks assist Thanksgiving shoppers
 Patrick Avery, editor of Self-Service World and Kiosk Marketplace, shares some ways self-service might help with Thanksgiving preparations.
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| 13 Nov | Sometimes new is good, sometimes it’s not
Patrick Avery, editor of Self-Service World and Kiosk Marketplace, explains why established kiosks may be a better fit for c-stores.
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